dxFeed B2C Support:
The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.
Responsibilities:
- Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
- Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
- Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
- Documenting common support procedures for future reference.
- Testing data integration into new applications and promptly reporting any found issues.
Benefits:
- FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
- Education and training in the subject area.
- Opportunity to develop technical skills.
- Friendly team, which is always ready to support a trainee.