Comms & AI Intern

Your mission

We are looking for a Comms & AI Intern to join our Growth & CRM team within Courier/Rider Operations. This is a unique, high-impact role where you will sit at the intersection of lifecycle campaign execution and AI-powered innovation — helping the team not only deliver best-in-class rider communications, but also shape how we integrate AI tools into our CRM workflows.

You will bring a hands-on attitude and genuine curiosity for emerging AI tools, helping us move faster, personalize at scale, and think smarter about how we engage riders across 22+ countries. This is not a passive role — we want someone who will challenge the status quo, experiment boldly, and bring fresh AI-driven ideas to the team.

The journey
CRM Campaign Execution

• Support the end-to-end execution of lifecycle campaigns across channels (push, email, SMS, in-app), from briefing and building to launching and monitoring.
• Help design and execute communication flows targeting rider acquisition, onboarding, reactivation, and long-term engagement.
• Analyze and Improve CRM Performance: Track and assess CRM performance metrics (activation, conversion, retention), run A/B tests, and turn data into actionable recommendations.
• Collaborate with local teams across 22+ countries to adapt campaigns to regional needs and communication preferences.

AI-Powered CRM Innovation
Explore and test AI tools to improve campaign performance and team efficiency.
Identify opportunities where AI can automate repetitive CRM tasks and help the team adopt these tools in practice.
Contribute to an internal knowledge base of AI use cases and best practices for CRM, acting as an AI advocate within the team.
Stay on top of the evolving AI landscape (new models, tools, prompting techniques) and proactively share relevant developments with the team.