YOUR MISSION
Ensure our Q-Commerce Top Partners have their catalogs optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth. This position will require effective interaction between our Partners and Account Managers, as well as analytical and technical proficiency in managing catalog tools.
THE JOURNEY
Optimize conversion rate, average order value (AOV), and assortment breadth to ensure a seamless and engaging shopping experience for users
Define and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-working
Manage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behavior
Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops
Analyze and identify assortment gap in our Top Partners and collaborate with AMs/Partners to bridge that gap with clear timelines
Own and track your KPIs (i.e. Conversion Rate, ATC, searches w/o results, etc.)
Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app
Conduct assortment gap analysis and competitor benchmarking, including tracking no-result searches and analyzing competitor offerings
Collaborate with the Accounts Manager to ensure alignment between Business and Partner’s goals
Regularly meet with partners’ category management teams (especially top partners) to review conversion rate and basket size trends
Monitor product availability continuously, working with partners to reduce out-of-stock rates and improve replacement efficiency
Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed
Manage Partners’ Ad-hoc requests