The Materials and Customer Order Planner is a role that combines inventory management, production planning, and coordination between customer orders and supply chain operations. The Materials and Customer Order Planner is responsible for managing the efficient and timely planning of materials and resources to meet customer orders. This includes coordinating with various teams to ensure the availability of required materials, overseeing the production planning process, and managing customer expectations regarding delivery and order fulfillment.
The duties of this role include, but are not limited to:
Create Orders:
- Process customer orders accurately and efficiently, ensuring alignment with production schedules.
- Communicate with customers service department (MAT2) regarding order status, delivery timelines, potential issues or delays and eventual order cancellations.
- Monitor the progress of orders through production and adjust as needed.
- Understand capacity constraints and maximum unit scheduling
- Understand and divide product families based on configuration management
Release Orders:
- Work with the production team (MSE), management and material planning to create and adjust production schedules based on customer orders, material availability, production capacity and specific needs.
- Ensure production timelines align with customer delivery requirements.
- Monitor the progress of orders through production and adjust as needed.
- Work with the customer service team (MAT) to resolve complaints and provide solutions that meet customer expectations.
- Rescheduling work orders based on configuration, capacity constraints or new material availability
- Implement and validate BOM changes to work orders status.
Material Planning:
- Collaborate with vendors and FHP purchasing teams (PUR) to ensure the timely availability of raw materials.
- Monitor inventory levels to prevent stock-outs or overstocking, balancing customer demand with material supply.
- Work together with Team Leader to review and update materials forecasts based on customer orders and historical sales.
- Prepare regular reports on order status, material procurement, and delivery performance for daily usage and upper management.
- If required, coordinate with extended FHP team, preparation of concessions.
- Performing on-site cycle counts when required and coordinates the necessary adjustments and communication to production and customer service.
- Collaborate with Accounts Payable (GS) and Purchasing (PUR) for payments dispute resolution.
- Associates might also be required to conduct special tasks within the team as needed, such as be the ECR point of contact for the department, internal audits, and others.
- Tactical planning for material shortages, lead time adjustment, buffer strategies and supplier performance
- Kanban management and just in time material availability
- VMI, in plant store supermarkets and Kanban signals