Roles & Responsibilities :
Administer and manage Microsoft Teams, ensuring integration with Microsoft 365 services (Exchange, SharePoint, OneDrive).
Provide Tier 3 support for Teams incidents, including meetings, chat, calling, and collaboration features.
Configure and support Teams telephony, including calling plans, voice policies, dial plans, and troubleshooting call quality issues.
Perform day-to-day operational activities such as user provisioning, policy management, and service monitoring for global users.
Proactively identify and resolve issues impacting service performance and user experience.
Implement and maintain governance, security, and compliance controls within Microsoft Teams.
Develop automation using PowerShell and Power Automate to improve operational efficiency.
Maintain documentation, runbooks, and troubleshooting guides