Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.