Position Summary
The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.
General Job Responsibilities
- The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including:
- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance from an Expert/ Senior.
- Manage low risk portfolio.
- Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)
- Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior.
- Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior.
- Support and follow up for a daily application and discrepancy management.
- Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.
- Support answering of questions on the telephone or via email.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
- Follow and implement best practices and processes defined by the company, to work with high standards of quality.
- Participate to status meetings (internal).
- Attend internal training.
- Perform other functions related to the position.