Customer Support Engineer

CyberArk Customer Support Engineers provide front-line technical support for the company’s
worldwide enterprise customers and partners. They support the entire CyberArk product line of
IT Security and Privileged Access Management solutions, and resolve the customer’s technical
problems by interacting with them via web, phone, and email.

With CyberArk being a market leading, innovative software company, the Customer Support
Engineers are working to learn, develop, and progress within the IT Security world and
CyberArk’s global enterprise customers.
As such, they have both breadth and depth of knowledge with the company’s line of products
covering Enterprise IT, Cloud, and the security world. They resolve customer technical issues
through diligent research, reproduction and troubleshooting utilizing all the knowledge they have
acquired.

They have an eagerness to learn new technologies, take on new challenges, and drive key
initiatives with the view to ensure the long-term success of CyberArk’s customers and the
company.
CyberArk’s Customer Support Engineers have excellent communication skills, and as well as
supporting CyberArk’s customers, look to support their colleagues and peers throughout the
organization.
 
Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.