Financial Crimes Officer (Contact Centre)

Join us as a Financial Crime Officer – Be on the front line of Fraud Prevention

Are you ready to make a real impact? We’re looking for Financial Crime Officers to join our Client, Growth & Strategy Division as frontline Fraud Fighters, helping protect customers and stop fraud in its tracks.

Your opportunity

In this role, you’ll play a critical part in protecting customers’ financial wellbeing. You’ll be the first line of defence against fraud, combining sharp analytical thinking with outstanding customer service to identify and act on suspicious activity. Financial Crime Officers achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

You’ll also make an impact by:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with internal departments to assist in the mitigation of fraud.
• Proactively analyse transactional data to identify fraud trends and risks.

This is a 24/7 environment, so you’ll be part of a rotating roster covering day, night, and weekend shifts to help us support customers at all times.