Schedule
- Monday – Friday, 8am – 4:30pm
The Role
The Accounts Receivable Credit Representative is responsible for Credit and Collection management of assigned customers. They should be comfortable working in a fast paced environment, and must be able to effectively prioritize work to maximize performance. The Credit Representative works independently, ensuring accurate and timely reconciliation and deduction analysis of assigned customers.
Essential Responsibilities Include but Not Limited To:
- Review Aging of assigned accounts weekly
- Engage in collection calls on past-due invoices as well as analyze customers from a risk standpoint and make recommendations to supervisor on all high-risk customers
- Ensure deductions are valid; reconcile accounts with customer regarding disputes, returns and discrepancies. Work with sales team to address customer issues
- Develop and maintain customer relationships
- Provide excellent customer service
- Research and ensure proper documentation is obtained to adjust AR balances in a timely fashion.
- Prompt and professional responses to customer inquiries
- Inform management of delinquent AR, aged deductions, and any other significant customer issues
- Work with the cash application team to ensure proper payment processing and provide back up
- Initiate refund process, other responsibilities as requested by supervisor
- Complete special projects as assigned