What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Discounted food & beverage offerings at our Vancouver sister properties
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Complimentary meals through our colleague dining program (taxes apply)
- Complimentary dry cleaning of business attire
- Access to our full benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match, Registered Retirement Savings Program (RRSP) with company contribution, and a Tax Free Savings Account (TFSA)
- Paid time off including vacation, sick days and holidays
- Competitive Salary range of $122,500 to $153,100 Final compensation will be determined based on skills, relevant experience, and alignment with the role’s core and advanced competencies. Candidates with deeper expertise or specialized knowledge may be placed toward the upper portion of the range
What you will be doing:
Reporting to the Hotel Manager, you will be an active and contributing member of the strategic goals of the Food and Beverage Division. You will lead the Food & Beverage division by promoting a positive hotel culture and ensuring effectiveness of our luxury guest services, employee performance & development, and service enhancements. You will oversee the strategic development of Q at the Empress, Banquets, Tea at the Empress, Veranda, In-Room Dining, Culinary and Stewarding. Analytical skills, planning, creativity, and leading others are your strengths. Your responsibilities include:
- Lead, mentor and train the Food & Beverage operations team to deliver on our Service Culture and leadership promise
- Develop the annual Food & Beverage budget with a focus on revenue, costs, productivity, and efficiencies while ensuring accuracy in monthly financial outlooks and results
- Be the strategic business partner to the Executive Team in the field of Food & Beverage, working closely with other strategic departments including Sales & Marketing, Finance and P&C.
- Develop sincere relationships with guests, colleagues, and departments in a warm atmosphere
- Use your emotional intelligence to create unforgettable guest experiences by understanding each guest as a unique individual, engaging with empathy, anticipating guest needs, and delivering a flawless experience
- Inspire your team to provide our guests with a flawless, meaningful and authentic luxury experience delivered in a personal way
- Act as an Ambassador and collaborate with the operations team by responding in a professional, timely and consistent manner to guest, colleague, and third party concerns, with the goal of always improving and when necessary, recovering remarkably
- Demonstrate a commitment to Service Excellence through a visible presence on the floor, responding to and analyzing guest feedback through our Voice of Guest platform, and leading improvement activities based on guest and colleague feedback
- Coordinate F&B capital planning and projects with Department Heads
- Assist in the development and execution of the hotel’s five-year strategic plan
- Implement effective cost control measures of all food, beverage, labour and operating expenses in the F&B division by finding efficiencies and maximizing productivity
- Maximize F&B revenues in order to achieve overall hotel financial success (Rev per hour worked, Rev per occupied room, and VOP)
- Lead and implement the Fairmont Corporate F&B Vision for Accor and ensure all Food & Beverage brand standards are maintained
- Strategize on new products, service offerings, and upsell opportunities
- Create and achieve F&B goals aligned with our four pillars (colleague, guest, owner, brand)
- Create an F&B leadership succession plan by coaching and developing leaders through ongoing conversation and feedback, annual performance reviews, developmental plans, and career paths
- Lead F&B division in employee engagement initiatives and action planning based on colleague feedback and engagement survey responses
- Host and empower departmental leaders to hold monthly departmental meetings related to hotel goals and planning, guest satisfaction, financial results, employee engagement, health & safety, employee recognition, sustainability, brand standards, etc.
- Actively participate in hotel committees for recognition, sustainability, health & safety, and diversity & inclusion, and promote and champion committee initiatives
- Actively participate in the Hotel’s Emergency Response Team (ERT) and assist Executive Team in crisis management, planning, and communication following corporate guidelines
- Network with peers in the PNW region and industry to understand industry trends and develop innovative service and product ideas
- Develop and maintain strong partnerships with corporate and tourism sponsors
- Perform all other duties and special projects as assigned by Executive Team