The Engineering Supervisor supports the Assistant Director of Engineering in overseeing daily engineering and maintenance operations while providing direct guidance, coaching, and leadership to Maintenance Engineers. This role is a hands‑on working supervisor responsible for ensuring preventative maintenance, timely repairs, safety compliance, and service excellence across the property. The Engineering Supervisor serves as a technical resource, role model, and first point of escalation for the Engineering team.
Supervisory & Leadership Responsibilities
- Provide day‑to‑day supervision and guidance to Maintenance Engineers during assigned shifts.
- Assist with training, coaching, onboarding, and performance feedback for Engineering team members.
- Assign, monitor, and follow up on work orders, guest requests, and preventative maintenance tasks.
- Act as the first point of escalation for Maintenance Engineers regarding technical issues or concerns.
- Promote teamwork, accountability, and a culture of safety and service excellence.
- Support scheduling and coverage needs in coordination with the Assistant Director of Engineering.
Operational & Technical Responsibilities
- Actively perform maintenance and repair work alongside the Engineering team as needed.
- Troubleshoot and repair mechanical, electrical, plumbing, HVAC, and general building systems.
- Ensure preventative maintenance programs are executed accurately and on schedule.
- Conduct routine inspections of guestrooms, public areas, and back‑of‑house spaces to identify deficiencies.
- Monitor equipment condition; resolve issues when possible and escalate larger concerns appropriately.
- Respond promptly to alarms, emergencies, and guest requests, maintaining established response time standards.
- Assist with snow removal and other seasonal property maintenance duties as required.
Safety, Compliance & Communication
- Ensure all work is performed safely and in compliance with OSHA, life‑safety, and brand standards.
- Identify, correct, and report safety hazards or unsafe working conditions.
- Support testing and inspection of emergency systems such as fire alarms, sprinklers, and emergency lighting.
- Communicate effectively with the Assistant Director of Engineering regarding department needs, challenges, and opportunities for improvement.
- Participate in safety meetings, departmental training, and problem‑solving discussions.
- Maintain accurate documentation of work performed, inspections, and follow‑up actions.
Service & Guest Experience
- Approach all guest and employee interactions with an attentive, friendly, and solution‑oriented attitude.
- Ensure engineering responses positively support guest satisfaction and overall property presentation.
- Assist other departments through lateral service when operational needs require.
Additional Duties
- Support capital projects, renovations, and sustainability initiatives as assigned.
- Perform other duties as assigned by the Assistant Director of Engineering or management.