We are seeking an experienced and visionary Director of Spa to lead our luxury spa operations in Abu Dhabi, United Arab Emirates. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations to strategic growth initiatives. The ideal candidate will combine operational excellence with a passion for delivering exceptional wellness experiences to our guests while building and motivating a high-performing team.
- Develop and execute strategic vision and business plans for the spa, ensuring alignment with organizational goals and market opportunities in the Abu Dhabi wellness sector
- Oversee all daily spa operations, including scheduling, inventory management, and facility maintenance to ensure seamless guest experiences
- Lead, recruit, train, and mentor spa staff, including therapists, estheticians, and administrative personnel, fostering a culture of excellence and professional development
- Manage spa budgets, financial forecasting, and profitability analysis; monitor key performance indicators and implement cost-control measures
- Ensure compliance with health, safety, and sanitation regulations specific to UAE standards and hospitality requirements
- Develop and implement marketing strategies to attract new clients and retain existing ones; manage spa promotions and loyalty programs
- Maintain exceptional customer service standards by addressing guest feedback, resolving concerns, and continuously improving service quality
- Establish and manage relationships with vendors, suppliers, and service providers to optimize quality and cost-effectiveness
- Analyze market trends and competitor offerings to identify opportunities for service expansion and innovation
- Collaborate with other departments to integrate spa services with broader hotel or wellness center offerings
- Conduct regular performance reviews and implement staff recognition programs to maintain high morale and retention