Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
A competitive salary, starting from $69,000.00 per annum
The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets
Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
Lead the execution of events from arrival to departure, ensuring all details align with the event order and client expectations
Act on behalf of the Conference Services Manager on the floor, ensuring their promise of service excellence is consistently delivered
Serve as the primary on-site contact for clients and meeting planners, building strong relationships and ensuring satisfaction
Review group resumes and Banquet Event Orders (BEOs) in advance to fully understand event details and anticipate potential challenges
Conduct pre-event briefings with the team to communicate event details, service standards, and expectations
Inspect function rooms prior to events to ensure accuracy of set-ups, audiovisual, lighting, temperature, and all operational requirements
Ensure event orders are executed accurately with respect to agenda, timing, flow, and food & beverage service
Act as a liaison between all departments to ensure clear communication and seamless event execution
Anticipate and resolve any issues proactively by collaborating with the appropriate departments
Monitor service flow throughout events and adjust as needed to maintain a high level of guest experience
Ensure banquet checks are reviewed and signed by the meeting planner daily or as per agreed specifications
Coordinate and manage event materials, including receiving, distributing, and arranging shipment of client packages
Maintain accurate records of event details, challenges, and client feedback in systems such as Avero
Support the Sales & Catering team with ad hoc projects, BEOs, and floorplans as required