Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
Responsibilities:
- Consistently offers professional, engaging and friendly service
- Assist in the operation of all spa departments and to have knowledge of all Spa treatments
- Create a welcoming atmosphere for guests during check in and check out.
- Maintain a high level of professionalism in all aspects of job performance.
- Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
- Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
- Communicate all changes, cancellations and additions to the Spa Leadership team.
- Promote a safe working environment by adhering to Hotel health and safety standards.
- Process transactions and adjustments daily.
- Accept responsibility for cash drawer and ensure it balances at close of shift.
- Perform any duties and responsibilities as assigned, including check lists.
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee