Oversee and manage all Spa operations to ensure exceptional guest experiences in line with Rixos luxury standards.
Ensure smooth daily operation of the Spa, Wellness, Fitness Center, and related facilities.
Develop and implement Spa strategies to maximize revenue, profitability, and guest satisfaction.
Monitor Spa reservations, treatment schedules, and guest flow to ensure operational efficiency.
Ensure all Spa facilities, treatment rooms, and wellness areas are maintained to the highest cleanliness and presentation standards.
Lead, train, motivate, and develop the Spa team including therapists, attendants, and reception colleagues.
Ensure all Spa colleagues maintain professional grooming, hygiene, and luxury service standards at all times.
Handle guest feedback, complaints, and special requests professionally and promptly.
Monitor guest satisfaction scores and implement corrective actions where required.
Ensure compliance with Spa treatment standards, hygiene regulations, and health & safety procedures.
Develop Spa promotions, wellness programs, and retail initiatives to increase guest engagement and revenue.
Monitor Spa inventory, retail products, linen, and operating supplies to ensure proper stock control.
Prepare departmental schedules, attendance, vacation planning, and manpower allocation.
Coordinate closely with Front Office, Recreation, Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
Conduct regular departmental meetings, training sessions, and performance evaluations.
Monitor departmental expenses, budgeting, forecasting, and financial performance.
Ensure all Spa equipment and facilities are properly maintained and report maintenance issues promptly.
Maintain confidentiality of guest information and treatment records at all times.
Ensure compliance with Rixos and Accor policies, procedures, and audit standards.
Ensure all Spa reports, operational records, and documentation are maintained accurately and updated regularly.

Director of Spa

About the role