Basic Function The Senior Sales Manager of Fairmont Ramla Riyadh is responsible for driving the hotel's revenue through the development and execution of strategic sales plans. The role involves identifying new business opportunities, maintaining relationships with high-value clients, and managing key accounts within the luxury market segment. The Senior Sales Manager works closely with both internal teams and clients to ensure a seamless guest experience, from initial contact to post-event follow-up. This position requires a highly motivated and results-driven professional with a deep understanding of the luxury hospitality market.
Key Responsibilities: Sales Strategy & Planning: • Develop and implement strategic sales plans to achieve revenue targets for rooms, meetings, events, and food & beverage within the luxury market. • Identify and target new business opportunities, including corporate, MICE (Meetings, Incentives, Conferences, and Exhibitions), leisure, and group markets. • Monitor competitor activity and industry trends to identify new opportunities and adjust strategies as needed. • Collaborate with the Director of Sales to align sales efforts with overall hotel objectives. Client Relationship Management: • Cultivate and maintain long-term relationships with key clients, including corporate accounts, event planners, travel agencies, and VIP clients. • Serve as the primary point of contact for key accounts, handling negotiations, contracts, and follow-ups. • Ensure personalized and high-touch service for luxury clients, addressing their unique needs and preferences. • Conduct regular client meetings and events to deepen relationships and maximize revenue opportunities. Sales Execution & Lead Generation: • Generate and qualify new leads to expand the hotel's client base. • Meet or exceed individual and team sales targets for room nights, events, and revenue. • Participate in industry events, conferences, and trade shows to network and attract new business. • Collaborate with the marketing team on promotional campaigns, advertising, and brand initiatives to drive visibility and leads. Team Collaboration & Support: • Work closely with the Revenue Management team to ensure proper pricing, availability, and inventory management for sales. • Coordinate with the operations team (front office, catering, F&B, etc.) to ensure the seamless execution of client events and bookings. • Mentor and support junior sales team members, providing guidance and leadership. • Ensure that all proposals, contracts, and correspondence are executed in a timely and professional manner.