A little bit about this great opportunity!
We are currently searching for an experienced, enthusiastic and people-centric Front Office Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park.
Collaboratively working under the direction of the Assistant Front Office Manager and Rooms Division Manager, you will be responsible for duties that include:
- Lead the supervision, support and training of front office professionals ensuring our guest experience is at the forefront at all times.
- Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
- Assist with the management of the team including training and development, ensuring the team’s success.
- Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports
- Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Implement initiatives to enhance team engagement, productivity, and service quality.
- Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
- Collaborate with other departments (eg F&B, Housekeeping, Reservations, Sales, Marketing, Kitchen) to ensure smooth daily operations and a seamless guest experience.