Accor is seeking a dynamic and results-driven Lounge Manager to lead our team at the prestigious Qantas Lounges in Melbourne. This is a unique opportunity to operate as a "General Manager" within a multi-site, fast-paced, high-volume lounge environment, similar to managing a hotel but with a primary focus on premium food and beverage offerings and unparalleled customer service.
As Lounge Manager, you'll be responsible for the entire operation of the Qantas Lounges in Melbourne (Domestic and International terminals). This isn't just about managing a team; it's about delivering an unforgettable experience for every guest, every time. You'll be the driving force behind:
- People Focus: Putting your team at the heart of everything you do. You'll be dedicated to their well-being, training, and professional development, building a strong and cohesive unit that thrives on shared success.
- High-Performance Operations: Overseeing all aspects of the lounge, from efficient food and beverage service to immaculate presentation and adherence to all operational standards and budget requirements. You'll ensure seamless workflows and proactive problem-solving.
- Exceptional Customer Satisfaction: Creating a welcoming and aspirational atmosphere where every guest feels valued. You'll champion a culture of anticipatory service, ensuring all guest needs are met with professionalism and genuine warmth.
- High Team Engagement: Leading, mentoring, and developing a high-performing team. You'll foster a positive and collaborative work environment, empowering your team to deliver their best and grow within their roles.