Looking to join a culture of excellence as a Front Office Team Member?
What will I be doing?
• Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
• Proactively anticipating guests needs and looking for suitable solutions
•Conveying the hotel image and promoting company’s loyalty programme ALL
•Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
•Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
•Carring out all operations concerning guests arrival and departure in compliance with payment procedure
•Informing guests about formalities, any special conditions relating to their stay and the services available
•Actively contributing to the qualitative and quantitative targets of the department