We are looking for a detail-oriented and customer-focused professionals support the daily financial and operational functions of the organization. This role is responsible for accounts payable, accounts receivable, purchasing support, guest billing resolution, financial reconciliations, and month-end accounting activities while delivering exceptional guest service. The ideal candidate will maintain compliance with company policies and procedures, ensure accurate financial reporting, assist with audits and inventory processes, and contribute to a positive and efficient team environment.
- Provide professional, friendly, and engaging service to guests and colleagues.
- Support daily accounts payable, accounts receivable, and purchasing operations, including departmental coverage when needed.
- Resolve guest billing disputes, credit card inquiries, and chargebacks promptly and professionally.
- Prepare accurate account billings with appropriate supporting documentation.
- Reconcile Givex and credit card variances daily and post/apply payments accurately.
- Monitor operational compliance with standard operating procedures (SOPs).
- Ensure the Income Journal balances daily and assist with month-end closing activities.
- Prepare journal entries and analyze financial information for reporting purposes.
- Participate in inventory counts, audits, and contract tracking/renewal processes.
- Ensure all financial reporting deadlines are achieved accurately and on time.
- Respond promptly to guest inquiries and complaints to ensure satisfaction.
- Maintain cleanliness, organization, and professionalism within assigned work areas.
- Support employee training and coaching to ensure compliance with Accor policies and procedures.
- Perform additional duties as assigned.