Business Transient & Diplomatic Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What you will be doing:
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Responsible for growing business in the corporate negotiated and diplomatic segments, Consortia/Leisure (including any focused programs where a Hotel is accepted), and Wholesale/FIT segments.
- Identify areas of opportunity with travel professionals, manage and service existing relationships to optimize revenue. Procure new business while being responsible for meeting assigned monthly sales goals.
- Develop strategic business action plans in accordance to Sofitel Standards to drive measurable incremental Business and Transient Sales Revenue.
- Candidate will develop strategic business relationships with key segment buyers/agencies with the purpose of growing market share and driving revenue to the hotel.
- Additional responsibilities include, participating in tradeshows, conventions and promotional events to identify new opportunities to grow business revenue. Organize business activity, accounts, and business contacts.
- Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, written communication.
- Maintain close business relationships with existing clients through key sales activities.
- Cultivate and develop new business relationships through key sales activities.
- Closely follows up on all business leads within a 24-hour response timeline to clients.
- Adapts to client's needs by tailor fitting hotel services to fit client's requests.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- Other tasks as assigned