Arηs Group, Part of Accenture, is looking for a Freelance Digital Workplace Consultant for one of its clients at the EU Institutions in Brussels.
Context
The role operates within a complex enterprise IT environment, supporting IT infrastructure, Microsoft 365 services, cloud platforms, and digital workplace tools. It acts as a key interface between business units, end users, and central IT (Client and external providers), ensuring secure, reliable, and efficient IT services while contributing to continuous improvement initiatives.
Role & Responsibilities
- Administer and support IT infrastructure components including servers, operating systems, networks, virtualization, backups, and monitoring tools.
- Manage Active Directory environments (domains, GPOs, OUs, security and LDAP groups) and restricted access pools.
- Coordinate infrastructure, application updates, vulnerability remediation, and maintenance activities with client IT teams.
- Administer Microsoft 365 services, including SharePoint Online (Site Collection Administration), Teams governance, permissions, and new ways of working.
- Act as advisor, trainer, and coach for end users on M365 features, permissions, privacy, and collaboration practices.
- Support cloud environments (AWS, Azure, M365), including account management, security policies, cost control, and incident handling.
- Manage service requests, assets, access rights, and chargeback processes via ServiceNow and related DWP/IRM tools.
- Monitor systems, troubleshoot incidents, document procedures, and produce technical reports.
- Participate in regular coordination meetings with IT stakeholders and contribute to ongoing improvement projects.