End-to-end management of the large scale audio video conferencing solutions through the complete service lifecycle
Daily administration of the audio video conferencing service
Daily monitoring of the audio video conferencing service
Daily troubleshooting of the audio video conferencing service
Supporting end users in the daily use of the audio video conferencing service
Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability, security and to follow the latest technology trends
Other specific duties as assigned by the supervisor