This job encompasses the effective coordination of planning, control and sustainability of payroll data and pay run execution.
KEY TASKS
Location: Rosebank, Johannesburg with 10% local and international travel.
Operational Delivery
- Accountable for coordinating and controlling of the timely & accurate processing of all input documentation according to SLA measures.
- Accountable for coordinating and controlling of all the weekly and monthly checklists.
- Ensure the adherence to Process and Service Standards for the effective governance within area of responsibility.
- Interpret, communicate, coach & monitor relevant policies and procedures to staff.
- Communicate the Service Delivery strategy and operating model to the team.
- Identify risks and implement actions to mitigate/eliminate all risks.
- The effective resolution and coordination of issues and incidents with actions plans and quality controls in place
- Ensure that all SLA targets and measures are met.
- Comply with all Governance requirements.
- Investigate and close any escalated issues stemming from subordinates and escalate any issues that can’t be resolved to the appropriate position.
- Monitor teams’ performance and ensure performance reviews are completed.
- Ensure Monthly, Bi-Annual & Annual tax submissions are submitted accurately and on time.
- Ensure all internal and external audits are clear with no moderate and major findings.
- Ensure all Incidents are logged and reported.
- Ensure RACM’s and Annual attestation is reviewed and performed.
- Ensure monthly stats for reporting are accurate and completed on time.
People Interaction
- Actively collaborate within own team and in the wider Global Shared Services (People Services) to build capacity and relations
Project Management
- Plan and attend all meetings
- Create and lead a team
- Monitor project progress and adhere to set deadlines
- Overcome obstacles that arise
- Communicate project changes
- Ensure stakeholder satisfaction
- Evaluate project performance
Continuous improvement
- Encourage collaboration to generate innovative ideas that are sustainable & cost effective in the Service Delivery function
- Attending process and service design reviews in order to generate ideas to drive efficient processing and a quality service.
Customer Relationship building
- Build customer relations through effective communication and efficient issue resolution
- Minimal escalations to individual’s manager when issues have not been adequately addressed.
- Contribute toward building strong Business relationships and adding value through optimal customer service