The Position
Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.
The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed.
Learn more about our beautiful club here: Midtown Athletic Club Chicago - Health Club and Gym Chicago
You will love this job if:
You are committed to delivering exceptional member and guest experiences
You thrive in a dynamic environment
You enjoy cross-functional responsibilities
You like being in front of members
You’re a proactive, dependable team player
Someone comfortable balancing guest service with operational leadership
A professional who can confidently manage both front-facing and behind-the-scenes responsibilities
As Hospitality Associate (Tuesday & Wednesday 2p - 10p) $21/hour:
Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
Manage check-ins, reservations, inquiries, and overall hospitality desk operations
Provide high-level customer service and resolve guest concerns efficiently
Coordinate with internal departments to ensure seamless member and hotel guest experiences
As Club Manager on Duty (MOD) (Thursday – Saturday 1p - 9p) $25/hour:
Act as the on-site leader overseeing daily club operations
Conduct regular club walks to ensure cleanliness, safety, and service standards
Support various departments as needed to maintain operational flow
Communicate and enforce club policies professionally and consistently
Handle escalated situations and assist with de-escalation of member or guest concerns
Night Auditor Coverage (As Needed) $25/hour:
Provide overnight coverage for scheduled absences
Oversee hotel operations during overnight hours while club operations are closed
Manage late check-ins, guest inquiries, and hospitality desk responsibilities
Ensure accuracy in nightly reporting and operational continuity
Experience Requirements
Previous experience in hospitality, athletic club, or hotel operations preferred
Strong interpersonal and communication skills
Ability to multitask and adapt in a fast-paced environment
Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
Leadership mindset with strong problem-solving and conflict resolution skills
Availability to work evenings, weekends, and occasional overnight shifts
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.