Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Per Diem
Job Summary
Summary:
The role collaborates to enhance the delivery of patient care services along the continuum of care. The resource specialist II meets patients' needs efficiently and expeditiously by continuously improving the patient experience, helping ensure institutional standards of high-quality patient care, reducing costs, and ensuring reimbursement.
Does this position require Patient Care?
Yes
Essential Functions
-Research resources and programs available for patients and their caregivers.
-Providing assistance for disabled and elderly assistance programs.
-Coordinate legal, financial, and insurance resources.
-Durable medical equipment contractors and resources for general home safety equipment.
-Supports systems for patients and caregivers experiencing grief or bereavement.
-Provide health education materials, including a hard-copy and electronic storage system that is easily accessible to program staff.
-Assist the Care Manager and Social Worker with follow-up patient support calls.
Education
Bachelor's Degree Business required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Five years of which two must be related to healthcare 3-5 years required
Knowledge, Skills and Abilities
- Assessment and problem-solving skills.
- Strong interpersonal skills.
- Strong Customer service skills.
- Ability to work independently with minimal supervision.
- Goal-oriented and accountable in a complex medical environment.
- Experience navigating Insurance Networks is desired.
- Demonstrated organizational and time management skills.
- Strong oral and written communication skills.
- Good computer experience.
Additional Job Details (if applicable)
Hybrid
45 Francis Street
0
Per Diem
Rotating (United States of America)
Pay Range
$20.84 - $29.79/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.