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Job Summary
The Resource Navigator for MGB Youth Programs supports young people and their families in accessing the academic, social, and community-based resources they need to thrive. This role focuses on building trusting relationships with program participants, understanding their individual needs, and helping them navigate opportunities within Mass General Brigham, local schools, community organizations, and other supportive systems. The Resource Navigator plays a key role in fostering equity, removing barriers, and ensuring that Youth Program participants feel supported in reaching their educational and career goals.
Qualifications
This is a hybrid role, requiring one day onsite at MGH, and one day onsite at BWH.
Resource Navigator (70%)
-Conduct intake and needs assessments with youth participants to understand academic, social, and personal resource needs.
· Connect students and families to internal and external resources, including academic supports, career development opportunities, mentorship, health and wellness resources, and community-based services.
· Serve as a consistent point of contact and advocate for youth and families as they navigate systems of support.
· Collaborate with Youth Program staff, school partners, and community organizations to coordinate supports and track student progress.
· Maintain accurate documentation of student engagement, resource referrals, and outcomes.
· Develop and share resource guides, referral lists, and tools to expand access to opportunities.
· Participate in team meetings, professional development, and program evaluation activities.
· Promote an inclusive, supportive, and strengths-based environment for all students.
· Performs other duties as assigned.
Program Communications (30%)
Develops and distributes newsletters for families, students, supervisors, and volunteers.
Creates engaging social media content to highlight program activities and achievements.
Collaborates with the Communications Department to design and implement consistent messaging and outreach materials for the program.
Qualifications:
· Bachelor’s degree in education, social work, public health, or a related field required.
· Equivalent work experience may be considered in place of formal education.
· 2–3 years of experience in youth development, education, community engagement, or resource navigation required.
· Experience working with diverse populations and historically underrepresented communities strongly preferred.
· Knowledge of Boston-area schools, community resources, and youth-serving organizations preferred.
Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)
· Strong interpersonal and communication skills, with the ability to build trust with youth and families.
· Ability to collaborate effectively with internal staff and external partners.
· Organizational and problem-solving skills to track student needs and follow through on referrals.
· Demonstrated commitment to serving and supporting the diverse communities of Boston.
· Proficiency in Microsoft Office, database systems, and comfort with learning new technology tools.
Working Conditions: Describe the conditions in which the work is performed.
● Possible local travel to Mass General Brigham sites
● While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
● The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.
cation
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.