Site: Mass General Brigham Health Plan Holding Company, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.
Manages and grows an existing book of mid-size employer group business (50–100 employees) while actively pursuing new sales opportunities through strong broker partnerships. Serves as a trusted, hands-on resource to brokers and clients by ensuring health plan options are well understood, competitive, and aligned with employer needs.
Works closely with brokers to onboard new employer groups, manage ongoing relationships, and address day-to-day plan questions, including claims issues, benefit interpretation, eligibility, billing, and service concerns. Acts as the primary point person for resolving issues, coordinating internally with claims, customer service, underwriting, and enrollment teams to ensure timely and effective solutions.
Leads the annual renewal process for assigned groups by reviewing plan performance, identifying trends, proposing updated or alternative plan options, and helping brokers and employers navigate rate, benefit, and coverage changes. Supports broker conversations with practical recommendations that balance cost, benefits, and employee experience.
Essential Functions
-Builds and maintains relationships in order to grow business.
-Acts as a customer advocate in providing assistance to resolve clients' issues.
-Proactively assess clients' needs and develop solutions to exceed client expectations.
-Develops annual account plans and recommends strategies for account growth and retention.
-Coordinates with account support teams and other internal departments as necessary to resolve client issues
-Performs other duties as assigned
Education
- Bachelor's Degree required
Licenses and Credentials
- Massachusetts Licensed Insurance Agent required
Experience
- At least 3-5 years of health plan (either at a carrier or for a broker) account management experience required
Knowledge, Skills & Abilities
- Strong relationship management experience.
- Excellent verbal and written communication skills.
- Deep client management experience.
- Strong presentation, influencing, and negotiation skills.
- Excellent time management and planning skills.
Additional Job Details (if applicable)
Working Conditions
- This is a hybrid role that requires an on-site presence at Assembly Row at least 1x/quarter plus frequent travel to client events (including at night and on weekends), particularly during renewal season
Hybrid
399 Revolution Drive
40
Regular
Day (United States of America)
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.