Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are located at 400 Highland Ave in Salem MA. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients. We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our empathetic and compassionate approach to focused patient care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.
We are seeking a full-time (40 hours/week) Medical Assistant to work onsite at our Internal Medicine practice located at 400 Highland Avenue in Salem, MA. The practice operates Monday through Friday from 8:00 AM to 5:00 PM, with staggered 8-hour shifts. During the first 90 days, the schedule for this role will be 8:30 AM to 5:00 PM.
For a medical assistant working one-on-one with an MD or NP, the typical daily patient volume ranges from 14 to 20. On average, the expected workload is approximately 16 patients per day.
If you thrive in structure and want to deepen your clinical skills, working to the top of your certification, this is the team for you. Here’s why:
-We’re a practice that believes exceptional patient care is built on strong operational foundations: standard work, consistent process flows, and a well-coordinated team approach. Our Medical Assistants work alongside savvy, proactive providers who understand their own workflows, value efficiency, and do not depend on out-of-scope support. We also carve out dedicated time for both clinical and indirect responsibilities, ensuring a balanced workload that can be completed fully within scope and within the standard workweek.
-We’re intentional about alignment. With openings supporting both MD and NP providers, we take time during orientation to match each new hire with the clinician whose style and needs best complement their strengths.
-We mentor thoughtfully and invest in team members who are committed to growing with us and building a long-term career. As part of that commitment, we strongly encourage all Medical Assistants to pursue national certification and offer support in obtaining it.
-We serve a community-reflective patient population, offering variety and broad clinical exposure while providing continuity of care and the opportunity to make a meaningful impact.
Job Summary
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care? Yes
Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] preferred
Certified Medical Assistant - preferred
Experience
Direct MA experience or medical field work 0-1 year preferred
Additional Job Details (if applicable)
Strongly Preferred:
Medical Assistant Course or diploma program or a minimum of 1 year professional experience
National MA Certification via AAMA, AMT, NHA, or NCCT
Epic experience
Onsite
400 Highland Avenue
40
Regular
Day (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require acc