Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for ensuring a positive and efficient experience for patients and their families within a hospital setting. This position involves managing patient interactions, processing requests, and providing administrative support to ensure smooth operations.
Qualifications
Essential Functions: Greet members, guests, clients and patients in a courteous and professional manner.
-Provide information about hospital services, policies, and procedures.
-Address and resolve patient inquiries and concerns promptly and effectively.
-Perform data entry and maintain accurate patient records in the hospital's database system.
-Prepare and process patient forms, including consent forms, insurance information, and referrals.
-Adhere to hospital policies and procedures regarding patient confidentiality and data protection.
-Ensure compliance with healthcare regulations, including HIPAA and other privacy laws.
Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Heartsaver CPR AED [CPR] - American Heart Association (AHA) preferred
Experience
Experience in a customer service or healthcare setting 0-1 year preferred
Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
- Ability to handle sensitive information with discretion and confidentiality.
- Problem-solving skills and the ability to work under pressure in a fast-paced environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $22.76/Hourly
Grade
2
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.