Practice Services Coordinator III

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Under the direction of the practice manager, the Patient Services Coordinator III functions within the Avon Comprehensive Breast Center coordinating administrative functions for a complex surgical practice. Primary responsibilities include scheduling new patients with supporting administrative responsibilities and cross covering various administrative roles within the department.

 

Job Summary

Key Responsibilities:


Patient Scheduling & Coordination:

Schedule patient appointments across multiple facilities using Epic.
Coordinate complex provider schedules and multi-appointment workflows.
Arrange interpreter services and reschedule canceled appointments promptly.



Medical Records & Documentation:

Retrieve and organize medical records, lab results, and radiology reports.
Respond to requests for medical documentation (e.g., letters of necessity, school letters).



Patient Communication & Support:

Answer patient and family inquiries regarding appointments.
Schedule follow-up visits and testing, ensuring timely and courteous service.



Insurance & Financial Knowledge:

Demonstrate thorough understanding of HMO, managed care, and third-party payers.
Assist patients with financial services and resources as needed.



Operational Support:

Troubleshoot workflow issues and implement resolutions in collaboration with practice management.
Support special projects related to compliance, operations improvement, and insurer obligations.

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
-Office experience 3-5 years required, preferably in a healthcare setting

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

• Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team.
• Demonstrates effective interpersonal and communication skills.
• Effectively interacts with all levels of management.
• Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
• Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

 

 

Hybrid

 

15 Parkman Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework