Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Global Product Management - Platform Growth & Optimization
The Services team and solutions fuel growth for partners globally by providing cutting edge capabilities across Customer Acquisition and Engagement, Security Solutions, Business & Market Insights, and Open Banking. The Operational Intelligence (OI) pillar plays a critical role in helping customers understand, manage, and optimize the end to end payment lifecycle through data driven insights, reporting, and analytics at scale.
Overview:
We are seeking an experienced Director of Product Management to join the Operational Intelligence Global Product Management team. This role is accountable for accelerating growth and commercialization of our existing platform by identifying the highest-impact product and process enhancements across the payment lifecycle — improving usability, scalability, and operational performance while unlocking incremental revenue streams.
You will lead platform growth initiatives through deep systems understanding, process optimization, and product-led commercialization (driving adoption, retention, and monetization). The role requires strong program leadership, comfort partnering closely with Technology/Data/Operations, and the ability to translate complex end-to-end flows into simpler experiences, lower cost-to-serve, and measurable business outcomes.
What Product Leaders Do in Services at Mastercard
Build analytics driven products that help customers extract value from high volume, complex payments and operational data
Translate a deep understanding of our customers into actionable insights products and solutions that drive significant customer value
Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
Act as connectors across Product, Sales and Marketing, Technology, Finance, and Operations to ensure commercial, technical, and delivery success
Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
The Role:
Own the Payment Reconciliation Intelligence product strategy grounded in a strong understanding of the end-to-end payment lifecycle, including transaction processing, settlement, reconciliation, billing, and operational performance.
Identify and deliver platform growth opportunities by mapping end-to-end user journeys and operational flows, uncovering friction and inefficiency, and translating needs into scalable product and process enhancements.
Drive product-led commercialization by defining growth hypotheses and success metrics (adoption, retention, attach, utilization, and incremental revenue), and by partnering with Sales and Finance on value realization and monetization approaches.
Improve operational scalability and cost-to-serve by driving standardization, automation, and process redesign across reporting, billing inputs, reconciliation workflows, and client servicing touchpoints in partnership with Operations and Technology.
Partner with engineering and data teams to define requirements and trade-offs for platform enhancements, leveraging strong understanding of system architecture, data flows, and downstream operational impacts.
Manage a portfolio of initiatives in parallel, applying strong project and program management discipline to prioritize, sequence, and deliver outcomes at scale.
Partner closely with Technology and Data teams to deliver large scale data and reporting solutions, ensuring feasibility, performance, and reliability.
Define and track success metrics, including customer impact, adoption, revenue performance, and operational efficiency.
Collaborate with Finance on product P&L, covering forecasting, performance reviews, investment decisions, and budgeting.
Communicate product vision, priorities, and tradeoffs with clarity and executive presence across all organizational levels.
All About You
Proven success leading analytics, reporting, or data driven products in payments or financial services at scale.
Strong commercialization mindset with demonstrated ability to grow existing products through adoption and value realization (e.g., attach, retention, utilization, expansion), in partnership with Sales and Finance.
Demonstrated strength in systems thinking and process improvement, with a track record of simplifying complex operational workflows, reducing cost-to-serve, and improving platform reliability and scalability.
A creative problem solver who can navigate ambiguity and translate complex end-to-end flows into clear roadmaps, measurable outcomes, and scalable delivery plans.
Strong program and project management capabilities, with a track record of delivering multiple initiatives in parallel.
Demonstrated experience using business performance insights to drive prioritization, investment decisions, and execution focus across complex product portfolios.
Excellent communication, storytelling, and executive presence, with the ability to influence across functions.
Proven ability to lead and align cross-functional, globally distributed teams across multiple time zones, driving execution through clear operating rhythms and stakeholder communication.
Bachelor’s degree in business or equivalent experience; MBA preferred.
Demonstrated success in leading end-to-end execution of cross-functional initiatives, with strong prioritization skills.
Familiarity with Mastercard products & services and revenue drivers (nice to have).
Technical & Domain Expertise
Strong understanding of payments systems, data flows, and system architecture across the full transaction lifecycle.
Advanced comfort with data analytics, reporting platforms, and large volume data delivery (Advanced excel, BI tools such as Tableau, Power BI required; SQL proficiency and big data environments a strong plus).
Experience partnering with engineering and data teams on technical tradeoffs, dependencies, and delivery of sequencing.
Familiarity with cloud based and SaaS analytics platforms (AWS, GCP, Azure preferred).
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe