Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, NAM Product Management
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services leverage our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. The Services organization is critical for the sustained, long-term growth of Mastercard.
Within Services, the Business & Market Insights (BMI) team plays a critical role in accelerating growth across North America. This role will support the Operational Intelligence product suite across US and Canada.
The successful candidate will be passionate about driving go-to-market (GTM) execution and work closely with cross-functional partners, including Sales, Client Services, and Global Product to bring differentiated, insight led solutions to market.
The Role:
• Contribute to the development and execution of go‑to‑market plans for Operational Intelligence products, ensuring alignment with regional and global priorities
• Collaborate with cross-functional teams including global product, NAM regional product, sales, account management, and client services to ensure a cohesive customer experience for BMI products from pre-sales through execution
• Monitor customer feedback, market trends, and product performance to inform product enhancements and GTM adjustments
• Lead the development of localized sales enablement materials, including product decks, use cases, case studies, and playbooks
• Provide product expertise during customer meetings, RFP responses, proposals, and internal deal reviews
• Identify, prioritize, and operationalize new customer segments, verticals, and use cases to accelerate product expansion and market penetration
• Support regulatory and compliance requirements of BMI products relevant to the Canadian market
All About You:
• Passion for analytical skills. Applying data insights to drive innovation and better business decisions
• Ability to act with a persistent sense of urgency
• Strong communication skills and adept at stakeholder influence
• Understanding of payments technology and application of that knowledge to address customer/market needs
• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans
• Self-starter, highly organized, collaboration-minded and results driven
• Ability to multi-task and work on multiple projects in a fast-paced environment
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions
• Bachelor's degree in business, economics, marketing, finance, information systems or a similar field or equivalent experience
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $150,000 - $234,000 CAD
Vancouver, Canada: $150,000 - $234,000 CAD