At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Position Purpose: Drives business results, develops talent and ensures delivery of the legendary L.L.Bean customer experience for assigned department(s) within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.
Responsibilities:
- Delivers legendary world-class customer service and ensures staff does the same
- Ensures department(s) provide an excellent brand experience for customers following suggested visual merchandising plans
- Drives and communicates consistent priorities regarding visual merchandising
- Ensures merchandise plans are implemented and seasonal floor set directives are executed accurately and on time.
- Ensures timely and accurate execution of store marketing directives, including promotion and pricing needs
- Plans and executes Floorsets on a timely basis
- Working with the Store Manager and Assistant Store manager, contributes to the recruitment and hiring of employees for areas of coverage
- Addresses employee issues/conflicts and provide input, feedback and coaching
- Models L.L.Bean’s inclusive and fair hiring practices
- Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.
- Values and works collaboratively and respectfullyacross a variety of differences among team members and customers.
- Trains and develops employees, recognizing achievements
- Actively drives and promotes the Learn, Try, Buy and Enjoy experience
- Leads and executes compliance with Loss Prevention policies and procedures
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: 2-Year Associates Degree
Min Years of Experience: 3+
Skills and Qualifications:
- Associate's degree or equivalent with at least 3+ years of retail experience in relevant traffic, and volume Retailer.
- Strong visual merchandising acumen and experience visually merchandising departments
- Strong business acumen with the ability to achieve sales and service goals
- Capability to build strong partnerships and to work collaboratively to achieve goals
- Proven leadership skills with the ability to develop and motivate employees
- Demonstrated ability to foster an inclusive work environment and customer experience.
- Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
- Ability to maintain a high level of enthusiasm, motivation and a positive attitude
- Established time management and organization skills
- Demonstrated interpersonal, written and verbal communication skills
- Ability to work a flexible schedule including nights, weekends and holidays
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.