Job Description:
Team Member Title:Lead Barista
Location: New Albany, OH
Team:The Goat and Morning Ritual
Team Member Description:Full Time
Who We Are:
Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you’ll find your why and your place to belong.
Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join:
In Hospitality, we’re passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat and Morning Ritual are all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.
The Difference You Will Make:
This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards.
Who You Are:
Grows the business profitably and increases partnership with guests.
Assists with strategic market evaluations for growth opportunities.
Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
Leads and manages teams of baristas ensuring experience goals and quality standards are achieved with each shift.
Works with Goat staff team members to ensure all guests are managed and greeted appropriately, supports FOH operations between Morning Ritual and Goat as needed to ensure that food and drink orders are prepared to customer specifications.
Ensures that inventory levels are adequate and accurate at restaurant. Performs audits as necessary.
Partners with the management team to approve staffing schedules for the front of the house.
Documents performance issues, including recognizing staff for a job well done.
Leads Morning Ritual staff and operations against internal food safety standards and health regulations.
Prepares and serves a variety of coffee drinks and food orders for guests, wash and sanitize dishes as needed.
Follow policy and process and hold the team accountable for practicing and adhering to restaurant protection guidelines set forth regarding: hours of operation, employee and consumer protection, adjusted business processes, and general best practice guidelines, to ensure the health and safety of everyone.
Wears a clean, approved uniform, ensuring that staff does as well.
Conduct new hire training, work with staff to ensure proper procedures and guidelines are followed by all team members.
Completes other tasks and duties as assigned.
What You’ll Bring:
Qualified candidates will have at least two (2) years of restaurant operations experience, leadership within coffee shop experience strongly preferred.
High school degree or equivalent is required.
This role requires outstanding and proven customer service and experience delivery skills.
One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
Excellent time management skills required.
Service Managers must be able to multitask and work in a fast-paced, dynamic environment.
ServSafe certification preferred.
TABC Certification where applicable
How We’ll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
Full Suite of Health Benefits
Retirement Plan with Company Match
Competitive PTO policy
Generous parental and family leave
Strong Company Culture
Career Growth Opportunities
Community Engagement and Volunteerism
FT123
Lifestyle Communities (LC) is an Equal Opportunity Employer.