Posting Type
Hybrid
Job Overview
As the Technical Account Manager you will provide pooled, proactive technical guidance to a broad portfolio of customers using the Relativity platform. This role is ideal for a technically strong, customer-focused professional who enjoys operating at scale, helping many customers succeed through structured oversight, technical triage, and programmatic success motions.Job Description and Requirements
Role Responsibilities
Monitor technical health signals and dashboards (e.g., Gainsight, platform indicators, Server sunset metrics)
Deliver reactive technical guidance for performance, latency, or platform concerns as needed
Support intake and high-level oversight of large incoming project tickets, data migrations, andlarge complex matterrelated work
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Monitor Support trends and customer self-escalation patterns
Deliver templated, automated technical guidance aligned to the Relativity customer journey
Provide best-practice technical recommendations to customers during interactions
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
Minimum Qualifications
5+ years of experience in a technical, customer-facing role directly supporting enterprise customers
Hands-on experience with complex SaaS, IaaS, and/or hybrid environments
Strong technical troubleshooting and problem-solving skills
Ability to communicate complex technical concepts clearly to non-technical audiences
Proven ability to manage multiple concurrent workstreams in a fast-paced environment
Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
202 000 and 302 000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)