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Job Title: Assistant Facilities Manager – Soft Services

Location: North Gate Phase, Yelahanka Hobli, Bengaluru

Work Schedule: 6 days working

Reporting To: Facilities Manager / Account Lead

Role Summary

The Assistant Facilities Manager – Soft Services is responsible for overseeing day-to-day soft services operations at a client-managed site, ensuring high standards of hygiene, safety, service delivery, and customer experience. This role involves close coordination with vendors, site teams, and client stakeholders to ensure all soft services are delivered in line with agreed SLAs, SOPs, and statutory requirements.

Key Responsibilities

Oversee daily operations of soft services including housekeeping, janitorial services, pantry & hospitality, landscaping/horticulture, waste management, and security.
Supervise on-site service partners and contracted staff, ensuring optimal manpower deployment and discipline.
Conduct routine site inspections and audits to ensure SLA, SOP, and service quality compliance.
Monitor vendor performance, validate service deliverables, and address gaps through corrective actions.
Handle client feedback and escalations related to soft services and ensure timely resolution.
Ensure availability and control of consumables, pantry supplies, and housekeeping materials.
Support cost control initiatives by monitoring consumption and minimizing wastage.
Prepare and submit daily, weekly, and monthly reports covering operations, manpower, incidents, and service performance.
Ensure strict adherence to safety, hygiene, and statutory regulations including EHS norms.
Coordinate with internal teams such as EHS, HR, Procurement, and Finance for smooth operations.
Support audits, site reviews, and process improvement initiatives.

Qualifications & Experience

Bachelor’s degree or diploma in Facility Management, Hotel Management, or a related field.
5–8 years of experience in soft services management within corporate offices, IT parks, campuses, or commercial facilities.
Strong exposure to managing housekeeping, pantry, security, and other soft services.

Key Skills & Competencies

Strong vendor and manpower management skills
Knowledge of SLA management and service quality audits
Good understanding of safety, hygiene, and statutory compliance
Problem-solving and escalation management ability
Strong communication and stakeholder coordination skills
Ability to work independently in a fast-paced site environment

What Makes This Role Unique

Opportunity to manage a large, high-visibility client site
Hands-on exposure to end-to-end soft services operations
Direct interaction with client representatives and leadership
Career growth within JLL’s global Integrated Facilities Management platform

Location:

On-site –Bangalore, Karnataka

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Assistant Facilities Manager – Soft Services

About the role

Role Summary

Key Responsibilities

Qualifications & Experience

Key Skills & Competencies

What Makes This Role Unique