Occupancy Planning Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Occupancy Planning & Management Operations Manager – JLL

What this job involves:

Drive operational excellence across OPM services as an OPM Operations Manager with JLL. This role positions you at the center of OPM operations developing and maintaining data standards and governance, operations integration & tooling transformation, and occupancy cost allocations process. Your expertise in occupancy planning, data management, analytics delivery, process optimization and automations will directly impact strategic workplace decisions and organizational efficiency.

You'll be a player coach leading others to provide essential operational support and governance for the Occupancy Planning and Management team with alignment and integration with broader business partners. Your contributions will support JLL's mission being the commercial real estate industry's premier brand, leveraging global insights, leading technology, sustainable practices and our inclusive culture for better client outcomes.

What your day-to-day will look like:

• Data Standards: Review, refresh, and maintain data standards & definitions for space inventory databases including floor plans, space allocations, capacity metrics, and utilization data while ensuring standardized space measurement and classification methodologies provide consistent data quality aligned with global benchmarking
• Process Optimization & Tooling: Develop, document, and drive initiatives that leverage current and emerging digital capabilities to standardize data management, planning, and allocations business processes including assessment, position development, and project/programs to transform capabilities & operations
• Cross-Functional Collaboration: Partner with other account service lines and   corporate platform & community of practice resources to identify, solution, and implement integration improvements driving enterprise benefit
• Data Governance & Reliability: Develop and manage data governance programs including operational performance and data reliability metrics to achieve established standards for data representing the built environment, service level agreements, and compliance requirements
• Occupancy Expense Allocations: Support client Finance in the processing and delivery of monthly cost allocations and annual cost allocations budgets, allocations charge research, and adjustments  

Required Qualifications:

• Bachelor's degree in Business, Real Estate, Facilities Management, Data Analytics, or related field with five to ten years of experience in corporate real estate, facilities management, occupancy planning, or data management roles
• Proficiency in CAFM platforms (WSD/ServiceNow, Archibus, FM:Systems, Planon) with advanced Excel capabilities and experience with data visualization tools, statistical analysis software, and emerging AI capabilities demonstrating comprehensive technical competency
• Strong analytical skills with demonstrated experience in statistical analysis, ability to conduct regular reviews of space utilization reports and analytics, and capability to transform complex datasets into clear narratives
• Knowledge of space planning principles, building codes, workplace design trends, and understanding of corporate real estate operations and facilities management best practices
• Ability to drive automation initiatives, standardize data processes, manage data change requests, and coordinate comprehensive space data collection activities including audits and updates
• Capability to coordinate space audits and data validation processes ensuring deliverables meet established standards while maintaining compliance with organizational data stewardship programs

Preferred Qualifications:

Deep expertise in multiple CAFM platforms with experience in system implementation, customization, or integration projects that demonstrate understanding of complex system architecture and optimization strategies

Experience with business intelligence platforms (Tableau, Power BI), advanced statistical software, or machine learning applications that enhance data analysis capabilities and predictive insights

Experience supporting executive decision-making, developing strategic recommendations, or serving as trusted advisor in corporate real estate or facilities management environments

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

110,000.00 – 120,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Charlotte, NC, Minneapolis, MN, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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