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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Find your next move at JLL and build a fulfilling career
At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.
What this job involves
Our Transaction Management team helps clients strategize, evaluate and execute real estate transactions to meet their business needs. Our Senior Transaction Manager will manage a comprehensive retail governance program, focusing on client relationship management and cross-functional collaboration across multiple facility partners.
The ideal candidate acts proactively, thinks strategically, embraces automation, and creates strong client trust through meticulous attention to detail. This role demands an authentic leadership style that transforms operational challenges into strategic opportunities and delivers measurable improvements in efficiency and client satisfaction.
Key Responsibilities
Client Relationship & Governance Management
Serve as trusted advisor and primary point of contact for strategic client relationships
Oversee retail governance framework ensuring compliance with client standards
Facilitate regular client meetings and reporting on client-established cadence
Transform client concerns into opportunities for program enhancement
Drive operational transformation by consolidating systems, streamlining workflows, and reducing complexity
Lead initiatives to optimize site decision processes across large portfolios (1,000+ sites)
Produce governance reports documenting compliance, exceptions, and recommendations
Respond to ad hoc client requests and manage retail-related initiatives as they arise
Transaction Execution
Collect client requirements, obtain market data, and partner with real estate professionals nationally
Prepare approval packages and financial analysis to enable strategic decision-making
Monitor transaction progress and ensure high data integrity across all systems
Implement automated deal risk assessment processes
Coordinate complex, high-volume site decisions with precision and timeliness
Technology & Process Innovation
Champion automation initiatives and migrate workflows from manual trackers to integrated systems (e.g., CREM)
Build customized reports, dashboards and analytics for governance program management
Drive simplification through automation and elimination of redundant processes
Reduce meeting times and administrative burden through process optimization
Leadership & Collaboration
Demonstrate JLL's core behaviors: Be Intentional, Simplify, and Be Future Ready
Partner effectively with internal JLL teams, client organizations, and external stakeholders
Coach and develop team members on best practices
Lead without direct authority and influence outcomes through authentic partnership
Qualifications
Required
Education & Experience
Bachelor's degree required
5-10 years of real estate experience with at least 4-6 years in transaction management
Retail real estate experience strongly preferred
Track record of operational transformation and managing large-scale portfolios (1,000+ sites preferred)
Technical Expertise
Proven transaction management, contract review, and lease negotiation skills
Experience developing and managing governance frameworks
Proficiency in transaction management systems (CREM experience highly preferred)
Advanced expertise in process consolidation, workflow optimization, and system migration
Ability to design and implement automated solutions
Core Competencies
Authenticity and positive, responsive attitude with strong client service orientation
Adaptability to change in fast-paced environments with meticulous attention to detail
Automation mindset and strategic thinking that combines operational excellence with innovation
Excellent communication, analytical, and problem-solving skills
Superior organizational abilities with capacity to manage multiple priorities
Results-driven with ability to quantify improvements and demonstrate ROI
Flexibility to handle diverse and evolving retail-related responsibilities
Leadership Skills
Builds trust and confidence with clients and internal teams
Effective collaboration across diverse teams and organizations
Strong executive presence as a trusted advisor
Transforms challenging situations into partnership opportunities
Support additional retail-related projects and special assignments as needed
Preferred
Experience with large financial services retail portfolios
Track record of 50%+ efficiency improvements
Demonstrated success in client satisfaction turnarounds
If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
95,000.00 – 105,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Charlotte, NCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you nee