Soft Service Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JD for soft service executive

Primary Responsibilities:

Managing day-to-day soft services operations including cleaning, landscaping, pest control, waste management, event management, and housekeeping. This involves coordinating service schedules, ensuring quality standards are met, and supervising vendors or in-house teams.

Vendor Management:

Overseeing contracts with third-party service providers, monitoring their performance against service level agreements (SLAs), and ensuring cost-effective delivery. This includes conducting regular vendor evaluations and managing service-related disputes or issues.

Quality Control:

Conducting regular inspections to verify services meet established standards. Addressing complaints or deficiencies promptly and implementing corrective actions when quality drops below acceptable levels.

Budget Management:

Tracking soft services expenditures, processing invoices, identifying cost-saving opportunities, and ensuring services stay within allocated budgets. This may include preparing budget reports and forecasts.

Health & Safety Compliance:

Ensuring all soft services activities comply with health, safety, and environmental regulations. This includes verifying vendors follow proper safety protocols and maintaining required documentation.

Coordination:

Serving as the liaison between building occupants, management, and service providers. Responding to service requests, communicating schedule changes, and ensuring minimal disruption to building operations.

Reporting:

Maintaining records of service activities, generating performance reports, and documenting incidents or service failures for management review.

The role requires strong organizational skills, attention to detail, vendor relationship management, and the ability to multitask across multiple service streams simultaneously.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.