JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Travel Service Specialist at JLL, reporting to the Regional Travel Optimization Manager, you will support the delivery of exceptional travel experiences for Amazon employees. This role focuses on providing superior customer service, operational support, basic data analysis, and assists in implementing travel program improvements to enhance the traveler journey. Working on-site Monday-Friday, you will support local stakeholders by providing operational assistance while helping maintain documentation of traveler journeys and processes. This position requires you to assist in travel technology implementations and support data collection for Know Your Customer initiatives while demonstrating customer service expertise with strong communication skills and the ability to multitask in a fast-paced environment. Your role involves supporting travel program and customer relationships with minimal manager guidance while maintaining alignment with global goals including customer obsession and improving traveler experience via increased Net Promoter Scores and self-booking adoption growth, directly contributing to JLL's mission of delivering exceptional travel management services that enhance employee experiences and operational efficiency.

What your day-to-day will look like:

Support delivery of exceptional travel experiences for Amazon employees while providing superior customer service, operational support, and basic data analysis
Assist in implementing travel program improvements to enhance traveler journey while supporting local stakeholders with operational assistance
Help maintain documentation of traveler journeys and processes while assisting in travel technology implementations for improved service delivery
Support data collection for Know Your Customer initiatives while demonstrating foundational knowledge of corporate travel processes and self-booking tools
Provide basic project coordination including timeline tracking and stakeholder communication while supporting travel program and customer relationships
Maintain alignment with global goals focusing on customer obsession and improving traveler experience via increased Net Promoter Scores
Support self-booking adoption growth while demonstrating ability to multitask in fast-paced environment with excellent written and verbal communication
Assist in basic data analysis and technical ticket monitoring while building positive working relationships with stakeholders across travel operations.

Required Qualifications:

1-2 years of experience in corporate travel or hospitality customer service, or related field with Bachelor's degree or equivalent practical experience
Basic analytical skills with ability to assist in data analysis and technical ticket monitoring for travel program optimization
Foundational knowledge of corporate travel processes and self-booking tools with basic project coordination skills including timeline tracking
Customer service expertise with strong communication skills and ability to multitask in fast-paced environment with excellent written and verbal communication
Proficiency in MS Office (Excel, Word, PowerPoint) with data entry and analysis capabilities and attention to detail in customer service delivery
Basic understanding of travel industry and corporate travel processes with experience in customer service or travel operations
Ability to work individually as well as collaborate in team environment with effective team collaboration abilities and strong attention to detail

Preferred Qualifications:

Secondary language proficiency, both written and voice, with critical and lateral thinking skills for enhanced stakeholder communication
Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication in travel operations
Experience with travel technology implementations and Know Your Customer initiatives in corporate travel environments
Willingness to self-learn and expand role with innovative thinking and bias for action focusing on quality assurance
Basic data analysis and reporting skills with experience building positive working relationships with travel program stakeholders
Understanding of Net Promoter Scores and self-booking adoption metrics for traveler experience improvement initiatives.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Dallas, TX

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Travel Service Specialist

About the role