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What this job involves - Join JLL as our America's Engineering Director and drive excellence in Technical Services Strategic Initiatives development and delivery across our premier tech client portfolio. Supporting all Americas - AMER, CAN, and LATAM. This strategic leadership role is perfect for an engineering and facilities operations management professional who thrives on operational excellence, identifying and implementing strategic initiatives, seamless client partnership, and building high-performing teams across multiple countries and cultures.
You'll be the technical authority ensuring world-class delivery in mechanical, electrical, IoT, critical environments, fire life safety, and asset lifecycle management while championing innovation and continuous improvement initiatives that set new industry standards.
Reports to: Engineering Director of AMER Technical Services
What will your day-to-day look like?
Lead the AMER technical services delivery for a premier enterprise client account, overseeing comprehensive strategic initiatives in support of facility management operations across regional sub-accounts across the US, Canada, and Latin America. This executive role drives Technology excellence through strategic oversight of facilities engineering (MEP, FLS, Building Automation/IoT, Labs), health, safety, security, environmental (HSSE) programs, quality management, asset lifecycle optimization, sustainability (including refrigerant management) and business continuity planning while ensuring regulatory compliance and supporting mission-critical environments.
This role offers the opportunity to shape technical services strategy for a flagship global account while leading a high-performing team across diverse, specialized functions. The successful candidate will combine strategic vision with deep operational expertise to deliver exceptional client outcomes in a dynamic, international environment.
Key Responsibilities
Strategic Leadership & Account Management
Serve as senior technical advisor to client leadership, building trusted relationships and driving strategic initiatives that align with business objectives
Develop and execute comprehensive technical services strategy across all regional sub-accounts, ensuring consistent service delivery and operational standards
Partner with regional account teams to identify growth opportunities and expand service offerings within existing portfolio
Lead quarterly business reviews and technical performance assessments with client stakeholders
Sponsor and/or lead up-to 20 account plan initiatives
Operational Excellence & Service Delivery
Oversee AMER BCP and HSSE programs including the development and implementation of a robust MOP and Work Approval program, a standard Incident Response program utilizing AAR and RCCA methodologies to drive learning and improvement, and ensuring compliance with our JLL Client Assurance Program, local regulations, and international standards, while maintaining zero-harm workplace culture
Drive continuous improvement initiatives by implementing innovative solutions, leveraging JLL tools and technologies, consolidating vendors, standardizing processes, and expanding service scope.
Optimize asset management strategies through advanced CMMS implementation, predictive maintenance programs, and lifecycle planning
Ensure seamless delivery for Technical Services Strategic Programs while driving compliance with KPIs, utilization of metrics, service level requirements, and client methodologies
Specialized Technical Services
Oversee Technical Services support for clients Building Operating System (BOS) program including network security remediation projects, managing network security compliance in operations, device network connectivity, BMS remote monitoring and control, and Fault Detect and Diagnostics capabilities
Direct technical support for establishing new laboratory environments (intake processes, development of asset infrastructure databases) and provision of standard and enhanced (specialized expertise) operational support models.
Lead complex technical capital and operations projects review program (including Project Briefs, Designs, Commissioning Plans, and Handoff requirements) for new facilities, facility upgrades, system integrations, and regulatory compliance initiatives.
Team Leadership & Development
Provide strategic direction and mentorship to direct reports managing HSSE, Quality, Asset Management, Business Continuity Planning, and BOS Compliance functions
Foster collaborative culture focused on innovation, client service excellence, and professional development
Establish performance metrics and accountability frameworks across all technical service areas
Drive knowledge sharing and best practice adoption across regional teams
Required Qualifications
Education & Certifications
Bachelor's degree in Engineering, Facilities Management, or related technical field; Master's degree preferred
Professional certifications such as FMP, CFM, CPE, or equivalent strongly preferred
OSHA, environmental, or safety management certifications advantageous
Experience
Minimum 15 years progressive experience in facilities management, technical services, or related field
7+ years in senior leadership roles managing complex, multi-regional accounts
Proven track record in global account management with P&L responsibility
Experience with enterprise-level CMMS platforms and asset management strategies
Background in regulated environments (laboratories, healthcare, manufacturing, or data centers)
Technical Competencies
Deep understanding of HSSE regulations and best practices across multiple jurisdictions
Expertise in quality management systems (ISO 9001, Six Sigma methodologies)
Advanced knowledge of building systems, automation technologies, and critical environment requirements
Experience with business continuity planning and risk management frameworks
Proficiency in data analytics and performance measurement tools
Leadership Capabilities
Exceptional client relationship management and executive presence
Strong financial acumen with experience managing multi-million dollar budgets
Proven ability to influence and drive change across complex organizational structures
Excellence in cross-cultural communication and global team leadership
Success Metrics
Client satisfaction scores and retention rates
Safety performance indicators (incident rates, compliance scores)
Asset performance optimization and cost management
Service delivery quality and SLA achievement
Team engagement and development metrics
Revenue growth and margin improvement within account portfolio
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
240,375.00 – 318,750.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –New York, NYJob Tags:
Google JobsIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the tab