Assistant Manager - Soft Services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Manager – Soft Services

Department: Facilities Management

Reporting To: Facility Manager

Work Schedule: 6 Days (Client Site)
Location: Hinjewadi, Pune

Position Overview

The Assistant Manager – Soft Services is responsible for driving excellence across all soft services operations, ensuring high service quality, operational efficiency, and superior client satisfaction. This role involves effective team leadership, vendor management, and strict adherence to JLL and client standards.

Key Responsibilities

1. Operations Management

• Oversee day-to-day operations including housekeeping, pest control, distribution desk, courier services, and event support
• Implement and ensure compliance with Standard Operating Procedures (SOPs)
• Conduct regular facility inspections, audits, and drive service improvements
• Collaborate with hard services teams for seamless facility operations
• Support space management, office moves, and workplace readiness initiatives

2. Team Leadership

• Lead and manage Facility Executives and support staff
• Drive performance management, coaching, and training initiatives
• Handle staffing, scheduling, and resource planning
• Foster a culture of service excellence, accountability, and continuous improvement

3. Vendor & Contract Management

• Manage service partners, SLAs, and contract compliance
• Conduct vendor performance reviews and improvement plans
• Oversee procurement, invoicing, and budget adherence
• Identify and implement cost optimization opportunities

4. Specialized Services Management

• Manage wellness programs, recreation, landscaping, and food & beverage coordination
• Maintain inventory, asset tracking, and stock records
• Handle monthly accruals, financial tracking, and reporting
• Prepare dashboards, MIS reports, and KPI performance metrics

Qualifications

• Graduate in Hotel Management / Hospitality Management (Mandatory)
• 6+ years of experience in soft services operations within corporate facilities, hospitality, or commercial real estate
• Proven expertise in vendor management, client engagement, and team leadership
• Experience managing multiple service lines in large-scale corporate environments preferred

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.