Program Coordinator, Commute

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Program Coordinator, Commute supports the day-to-day delivery of Amazon's employee commute experience, serving as the first point of contact for employees seeking information and assistance across all commute options, including parking, shuttles, rideshare, transit, carpool, and bike programs. In this role, you will manage support tickets, maintain program documentation, and use digital platforms to handle parking assignments, shuttle operations, and permit requests. You will also ensure SLA compliance, audit data for accuracy, coordinate with vendors on real-time service needs, and conduct virtual sessions to promote commute benefits. This is a hands-on, customer-facing role focused on operational execution, responsiveness, and program support. You will provide timely, friendly customer service to employees seeking information about commute options, manage and resolve support tickets through the ticketing system ensuring accurate, timely responses and proper documentation, and utilize commute and shuttle digital platforms to manage parking assignments, waitlists, permit requests, shuttle routes, and real-time operations.

What your day-to-day will look like:

• Provide timely, friendly customer service to employees seeking information about commute options including parking, shuttles, rideshare, transit, carpool, bike, and walk options
• Manage and resolve support tickets through the ticketing system, ensuring accurate, timely responses and proper documentation while monitoring SLA compliance
• Utilize commute and shuttle digital platforms to manage parking assignments, waitlists, permit requests, shuttle routes, and real-time operations
• Coordinate distribution of transportation passes, carpool permits, bus schedules, and other commute materials
• Monitor and respond to real-time shuttle challenges, partnering with vendor teams to ensure a seamless rider experience
• Conduct virtual information sessions, presentations, and Q&A events to promote commute benefits and program awareness
• Create and maintain program documentation including policy documents, email templates, logs, and service records
• Track program KPIs and report on commuter behavior and program performance using tools such as SmartSheet and Excel
• Audit internal systems to ensure data consistency with external and internal stakeholder records, identifying process optimizations and providing recommendations to improve efficiency and performance
• Support onboarding and training of new team members, monitoring vendor channels for pending actions and coordinating communications as needed.

Required Qualifications:

• High school diploma or GED
• 1–3 years of customer service experience
• Familiarity with ticketing systems and digital platforms
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook)
• Excellent organizational and time management skills
• Ability to work independently, manage high email volume, and adapt priorities in a fast-paced environment
• Strong problem-solving skills with high adaptability and flexibility.

Preferred Qualifications:

• Associate's or Bachelor's degree in a related field
• Experience in transportation, logistics, or facilities services
• Analytical mindset with the ability to use data to inform decisions
• Familiarity with commute management or transportation platforms
• Experience with data tracking tools such as SmartSheet or similar
• Advanced English communication skills
• Experience managing parking assignments, shuttle operations, and permit requests through digital platforms
• Background coordinating with vendors on real-time service needs
• Experience conducting virtual information sessions, presentations, and Q&A events
• Track record of tracking KPIs and reporting on program performance
• Experience auditing internal systems for data consistency
• Ability to identify process optimizations and provide recommendations for efficiency improvements
• Background in customer-facing roles focused on operational execution and responsiveness.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.