Knowledge Management Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

We are seeking a highly organized and detail-oriented professional to join our team as a Knowledge Management Coordinator. In this role, you'll provide essential support to our Sales organizations and Proposal Management teams, directly impacting revenue opportunities for a Fortune 200 company. Working alongside and in support of our Knowledge Management Lead, you'll assist with a range of data and statistics initiatives, ensuring the seamless flow of information and helping our teams deliver high-quality proposals. This position requires an individual who can coordinate with a variety of requesters across multiple teams and who can proactively prioritize initiatives and requests with differing deadlines. You'll matrix-report to the Knowledge Management Lead and partner with Content, Sales, and Pursuit team members as needed, often in a virtual capacity. We support each other's wellbeing and champion inclusivity and belonging across teams, ensuring you have what you need to succeed in a virtual working environment. The ideal candidate must seek to understand the JLL business and organization, including our services, and be willing to dive into the data and build relationships across the company to solution for our knowledge management needs. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and we need proactive self-starters who ask questions and can communicate across cultures to help us achieve that vision.

What your day-to-day will look like:

• Answer requests for data via our intake form, proactively asking questions and coordinating with the KM Lead to provide answers or research needed information while managing multiple requests with different data needs and deadlines

• Maintain and update a variety of data sheets, working with stakeholders and teams to ensure accuracy, including tracking country-specific statistics in spreadsheets and other databases

• Review submitted RFPs for data points and information such as client references used and new content

• Upload and manage documents in SharePoint and Seismic, ensuring content is organized and accessible

• Produce work that is on brief, on time, and on target to business objectives with exceptional attention to quality

• Provide exceptional client service by meeting deadlines and proactively identifying issues that impact time service commitments for the team

• Look for ways to improve our established operational procedures and bring innovative solutions to enhance efficiency

• Take on full ownership and day-to-day project management of assigned work, demonstrating accountability for your decisions

Required qualifications:

• Minimum of 3-8 years of relevant experience in traffic management, content delivery, project management, or related fields

• Proven ability to work effectively in a fast-paced, deadline-driven environment with consistently high levels of organizational skill and customer service

• Strong organizational, analytical, problem-solving, and multi-tasking skills

• Excellent time management and prioritization skills with the ability to balance competing demands

• Command under pressure and stress with a pragmatic approach to problem-solving

• Adaptability to new situations and comfort with change

• Strong collaboration skills with the ability to work across teams and functions

• Excellent written and verbal communication skills

• Proficiency in English language

• Demonstrable ability to work proactively and autonomously while being accountable for own decisions

Preferred qualifications:

• Strong writing and proofreading skills

• Experience working in a virtual or matrix-reporting environment

• Familiarity with SharePoint and Seismic or similar content management platforms

• Knowledge of the commercial real estate industry or professional services environment

• Experience supporting sales or business development teams

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.