Workplace Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Manager - JLL

What this job involves:

The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization.

This role focuses on creating a productive, safe, and engaging workplace for employees and visitors. The Workplace Experience Manager collaborates with various stakeholders, including HR, Facilities, IT, and external vendors, to ensure the effective management of workplace facilities, services, and resources.

What your day-to-day will look like:

• Facilities Management: Oversee the maintenance, repairs, and cleanliness of the workplace environment, including office spaces, common areas, amenities, and outdoor spaces. Coordinate with facilities management teams and vendors to ensure that the workplace operates efficiently and meets health, safety, and environmental standards.
• Space Planning and Allocation: Manage space utilization, including office layouts, desk assignments, and conference room bookings. Monitor and optimize space allocation, collaborating with stakeholders to accommodate growth, relocations, and departmental changes.
• Workplace Services: Plan, implement, and manage workplace services and amenities, such as reception services, mailrooms, conference room management, fitness centers, cafeterias, and other employee amenities.
• Workplace Health and Safety: Ensure compliance with health and safety regulations and guidelines, conducting regular inspections and risk assessments. Implement strategies and programs to promote employee well-being and a safe workplace environment.
• Vendor and Supplier Management: Manage relationships with vendors and service providers, including property management companies, cleaning services, security personnel, and other workplace service vendors. Oversee vendor contracts, negotiate agreements, and monitor service quality and performance.
• Workplace Technology: Collaborate with IT teams to implement and maintain workplace technology tools and systems, such as access control systems, room booking systems, digital signage, and audiovisual equipment. Support employees in using workplace technology and troubleshoot issues as needed.
• Budgeting and Cost Management: Develop and manage the workplace budget, ensuring cost-effective operations and resource allocation. Monitor expenses, review invoices, and identify opportunities for cost containment and savings.
• Oversee and manage the work order ticket system for the Workplace teams
• Enforce strict adherence to SLAs for ticket acknowledgement and response times
• Conduct regular audits of vendor performance to ensure quality control
• Identify areas for improvement and implement corrective actions as needed
• Employee Experience and Engagement: Support employee engagement initiatives by creating a positive and inclusive workplace culture. Coordinate and plan workplace events, activities, and programs to promote employee well-being, collaboration, and morale.
• Workplace Communication: Develop and implement effective workplace communication strategies, including newsletters, announcements, and digital signage, to keep employees informed about workplace updates, policies, and resources.
• Compliance and Regulatory Requirements: Stay updated on relevant workplace regulations, policies, and best practices. Ensure compliance with local, state, and federal workplace regulations.

Required Qualifications:

• 5+ year' proven experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment.
• Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments.
• Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels.
• Experience in budgeting, cost management, and vendor contract negotiations.
• Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite. Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively.
• Problem-solving skills and the ability to address and resolve workplace-related issues.

Preferred Qualifications:

• Bachelor's degree in business administration, facility management, or a related field.
• Relevant certifications (such as Certified Facility Manager - CFM)
• Knowledge of health, safety, and environmental regulations applicable to the workplace.
• Flexibility and adaptability to changing work demands and evolving workplace strategies.
• Customer service orientation and a commitment to providing exceptional workplace experiences.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

121,000.00 – 148,170.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Bellevue, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subj