Provide general information about admissions, registration, financial aid, orientation, assessment, and business support. Assist with all special projects and mailings, as well as providing filing, data entry, telephone and clerical assistance for the various departments in Student Affairs. Read and understand forms for all departments and provide proper forms to customers. Verify completeness of forms and accompanying materials. Maintain appropriate inventory of necessary student materials. Compile information packets and mail as requested by the Admissions office. Greet visitors and students, clarify and answer general questions, and/or enter students into queuing systems to be seen by appropriate departments. Make appointments for academic advisors and college connection coaches using a Salesforce platform. Assist students with starting FAFSA. Assist students with starting the admissions process. Be able to assist students with activating their MyIvy account. Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students. Collect and date-stamp student forms for back office/processing support. Function effectively in a team environment. Maintain working knowledge of emergency/safety procedures as provided by supervisor. Be knowledgeable of the location of the electronic and hard copy of procedures when applicable to deliver information as needed to customers. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA). This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
Compensation: $18.00 per hour
Associate degree in related field and 2 years of related work experience preferred. Keyboarding skills. Ability to operate word processing/computer equipment. Basic knowledge of Microsoft applications. Ability to operate printer and other office related equipment. Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial). Strong communication and organizational skills. Pleasant disposition, good attitude, and ability to get along with others. Formal secretarial/clerical training with experience operating a multi-line phone system preferred. Strong customer service and interpersonal skills. Demonstrate evidence of ability to successfully work in a team environment.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.