Location:
Raleigh, North Carolina, United States
Job ID:
R0127741
Date Posted:
2026-05-01
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The overall responsibility of the OT Cyber and Networking Specialist is providing cyber, networking and product technical support for our regional team, system integrators and utility customers using Hitachi Energy Automation and Communications solutions and products. Pre- and post-sales customer engagement supporting the regional Hitachi Energy teams in customer product system validation, technical evaluations and solution demonstrations. Apply knowledge of cybersecurity and complex communication networking using utility OT communication infrastructure practices and theories in determining equipment configuration and performance. Prepare solutions for customer demonstration, evaluation and diagnostics in OT applications including Substation Automation, Distribution Automation utilizing Wired (Ethernet/MPLS) and Wireless Broadband (Cellular/LTE and Mesh) communications networks. Regional customer engagement, communicating with and responding to customer support requests and inquires including site installation issues requiring service and support.
JOB DUTIES:
Key Responsibilities could include but are not limited to:
- Debug, resolve and reproduce the most important issues for our customers.
- Interface with other developers, quality team, and product management members to improve overall customer experience.
- Assess, inspect and trouble-shoot devices, prototypes and test equipment as necessary.
- Provide regional customer service and support remote and onsite when required to perform equipment assessment, application triage and software and hardware field upgrades.
- Create, prepare, build, test and modify equipment used for application diagnostics and demonstration. Preparing equipment, devices and other equipment working from drawings and specifications.
- Participate in industry events, trade shows, technical conferences and standardization.
- Assist in the implementation and maintenance of cybersecurity measures for Grid Automation OT products and solutions.
- Monitor and analyze network traffic to identify potential security threats.
- Collaborate with the Grid Automation team to develop and deploy security protocols.
- Participate in cybersecurity incident response and recovery efforts.
- Stay updated on the latest cybersecurity trends and technologies.
- Configure/manage network devices to ensure optimal performance and security.
- Network and architecture design to support secure and efficient communication.
- Troubleshoot network-related issues and provide solutions to enhance network stability.
COMPLEXITY OF TASKS:
- Requires knowledge and experience of utility communications infrastructure, Information Technology and Operation Technology automation and control systems, maintenance, and operation practices.
- Must be able to work under the direction of the regional technical sales and application teams to prepare/configure devices and applications, quality assurance testing to validate application performance.
- Requires problem solving and diagnostic experience for device/solution application issues recommending corrective action.
- Assist regional team in executing customer demonstrations and pilots.
- Self-starter and able to perform duties with minimal guidance.
- Excellent analysis and problem-solving skills.
- Team-player attitude.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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