Location:
New Cairo, Cairo, EgyptJob ID:
R0127783Date Posted:
2026-05-08Company Name:
HITACHI ENERGY TECHNOLOGY S.A.E.Profession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams.
You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.
How You’ll Make an Impact
Troubleshoot IT-related issues that require physical, on-site support
Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required
Deliver computers and hardware to users in a “ready-to-use” state
Provide ad-hoc training on common IT topics and guide users through self-service tools when needed
Manage physical stock of devices and accessories, including CMDB updates
Perform regular inventory checks for hardware and related equipment
Coordinate logistics with local providers to ship and move devices across locations
Handle warranty cases in collaboration with relevant OEM vendors
Identify and report risks that may impact OSS service quality
Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces
Support and coordinate with third-party technicians
Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality
Follow OSS governance processes, including participation in meetings and escalation procedures
Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles
Work full-time on-site at the assigned factory location
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background
Bachelor’s degree in Information Technology or a related field
Minimum of 2 years of professional experience in IT support
Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required
Proactive, solution-oriented mindset with the ability to work independently
Strong communication skills with proficiency in both written and spoken English